Reference

Terms That Govern Your Lottery BD Account

These terms set out the rules for using your Lottery BD account — from how you access the lobby on your phone to how payments clear through bKash, Nagad, and Rocket. Access depends on your local law and whether your region is eligible.

Account EligibilityPayment RulesbKash · Nagad · RocketJurisdiction ConditionsAccount Conduct
Lottery BD Terms That Govern Your Lottery BD Account
CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear, or you need to raise a concern about your account or a payment through bKash, Nagad, or Rocket, our support team handles terms-related queries through the channels below. Response times vary by channel and query type.

Live Chat Open the chat icon from your account dashboard. Available for account and payment queries including bKash and Nagad transaction disputes.
Email Support Send your query to our support address listed in your account settings. Include your account ID and the relevant transaction reference for faster handling.
Help Centre Browse the Help Centre from your mobile browser or the app for written answers on account rules, wallet verification, and terms-related questions.
ACCOUNT SECURITY

How We Handle Your Account and Data

Your account security and the integrity of your payment details are handled with care. Here is how we approach the key areas that matter most under these terms.

Wallet Verification

When you link bKash, Nagad, or Rocket to your account, we verify that the wallet number matches your registered identity. This step protects your withdrawal path and prevents unauthorised access to your funds.

Account Access Control

Login is secured via OTP sent to your registered mobile number. If you lose access to that number, contact support before attempting a recovery — unverified recovery attempts may trigger a temporary account hold.

Data Retention

We retain account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations. You may request a summary of your data by contacting support.

Requesting Changes

To update your registered mobile number, wallet details, or request account closure, submit a verified request through live chat or email. Changes to payment details require re-verification before they take effect.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and payment rules on Lottery BD.

You must be of legal age in your jurisdiction and in a region where accessing this service is permitted under local law. Eligibility is your responsibility to confirm before registering.

We notify you via your registered contact before material changes take effect. Continuing to use your account after that date means you accept the updated terms.

Contact support within 30 days of the transaction date. Include your account ID and the transaction reference. Our team will review the payment record and respond through your chosen contact channel.

Yes. Submit a data request through live chat or email support. We will provide a summary of the account and transaction records we hold against your registered profile.

We check that the bKash, Nagad, or Rocket number you provide matches your registered account identity. This is required before any withdrawal is processed and is a standard security step.

Submit a verified closure request via live chat or email. Any pending balance must be withdrawn to your verified wallet before closure is finalised. The process requires identity confirmation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.