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What You Need to Know Before You Play

Our legal terms cover how your account is governed, who can access the platform, and what rules apply when you use Lottery BD.

Bangladesh-resident eligibilityAccount rules apply on all devicesbKash, Nagad, Rocket covered under payment termsLive casino and slots
Lottery BD What You Need to Know Before You Play
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, need to request account data, or want to dispute a decision made on your account, our support team handles these through the channels below. We aim to respond to policy-related queries within one business day. For payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you get in touch.

Team online

Live Chat

Available directly from the platform. Use this for faster responses on account status, payment queries, and general policy questions.

Email Support

Send detailed legal or account queries to our support address found in the platform footer. Include your registered mobile number.

In-App Help

Access the Help section from your account menu on mobile or desktop. Policy documents and contact forms are all available there.

ACCOUNT AND DATA STANDARDS

How We Handle Your Account and Data

Your account data is stored securely and accessed only for the purposes described in our privacy policy. We do not share personal information with third parties outside of what is necessary to process payments via bKash, Nagad, or Rocket, or to comply with legal obligations. You have the right to request a copy of the data we hold on you, and you can ask us to correct any inaccuracies. If you want to close your account, submit a request through the Help section — we will process it and confirm closure by the contact method on your account.

Data Retention

We keep account records for as long as required under applicable law. After account closure, transaction records are retained for a standard compliance period before deletion.

Cookie Policy

We use cookies to keep your session active and improve how the platform loads on mobile. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP-based login tied to your registered mobile number. Never share your OTP with anyone — our team will never ask for it.

Data Requests

To request, correct, or delete your personal data, contact us through the in-app Help section or by email. We aim to respond to all data requests within five business days.

Common Questions About Our Legal Terms

These are the questions we get most often about how our terms apply, who qualifies to use the platform, and what your rights are as an account holder.

You must be of legal age in your jurisdiction and in a region where this type of platform is permitted. Eligibility depends entirely on your local law — we cannot confirm legality on your behalf.

No. Each person is allowed one account only. If we detect multiple accounts linked to the same person, all associated accounts will be suspended pending review.

Raise the dispute through our support chat or email within 48 hours of the transaction. Have your bKash or Nagad transaction reference ready — we will cross-check it against our payment logs.

Submit a data request through the Help section in your account menu, or contact us by email. We process these requests within five business days and send the data to your registered contact.

Yes. Submit an account closure request through the Help section. We will confirm closure and let you know once it is complete. Any balance remaining should be withdrawn before requesting closure.

We publish the current version of our terms on this page. Continuing to use the platform after an update is posted means you accept the revised terms. Check this page periodically if you want to stay up to date.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.